Court reporting firms are experiencing the impact of large reporting firms edging out small firms in pricing but where they fall short is quality of service. To combat pricing wars, Minneapolis-based court reporting firm Depo International announces their 2018 Quality of Service Initiative.
The 2018 Quality of Service Initiative is focused on the firm’s mission to deliver exceptional litigation support while maintaining a consistently high level of customer value. Sophisticated technology, highly skilled court reporters, and customer service are core to the success of the firm.
“We’re experiencing a change in the industry with the growth of large court reporting firms who can offer lower prices than we can. What they cannot offer is top quality service, including never missing a deadline. This year we’re focused on streamlining our quality control. Our goal is to beat client expectations in terms of quality and deliverability,” says a spokesperson for the firm. “Our women-owned court reporting firm is managed by active realtime court reporters so we understand what is important and strive to deliver it. We’ve deposed clients in all 50 states and more than 30 countries and are the only court reporting firm that doesn’t charge for travel be it in the United States or abroad. When you call Depo International, there is a real person on the line 24 hours a day, 7 days a week, and on-call reporters who are ready to go at a moment’s notice. Big firms can’t always offer that level of customer care and we’re proud that we can.”
The Quality of Service Initiative includes guaranteed five-day delivery compared to the ten-day delivery that is the industry standard (Minneapolis only). That’s a 50% savings to clients. They offer a mobile app and online repository where scheduled depositions, transcripts and exhibits are available anywhere WiFi is accessible.
“As the Trial Lawyer’s Choice for comprehensive court reporting, legal support, and legal videography, our team recognizes legal proceedings require urgency and accuracy and we are committed to working efficiently without compromising quality. That may mean our clients pay a little more than the large court reporting conglomerates but the difference between us and them is our delivery promise and quality of service,” says a representative of the firm.
In a world that’s focused on being fast-paced and paying low prices, often without attention to quality and detail, Depo International is focused on serving clients. For the last 40 years, they have been committed to supporting the community and delivering quality customer service to their clients in Las Vegas, Chicago, and Minneapolis.